Service Guide

Insurance and Compensation Policy

Insurance and Compensation Policy

In case of an accident, the following amount, set as the maximum limit, will be covered by insurance and other means.

However, customers will be charged for damages resulting from accidents that either violate the Rental Agreement of the company or fall within the disclaimer clause of the insurance policy, or those where a proof of accident cannot be obtained from the police.



Deductibles(Contributed by Customer)

Bodily Injury Liability

Unlimited per person (includes compulsory automotive liability insurance)

Deductibles(Contributed by Customer)


Property Damage Liability

Unlimited per accident

Deductibles(Contributed by Customer)

50,000 yen

Personal Injury Protection

Up to 30 million yen per person (fatal accidents)
Compensation of injuries (including physical impairment and death) incurred by a passenger as the result of a car accident shall be made regardless of the driver's percentage of fault.
(Limit: 30 million yen: The total amount of damages, including medical expenses, shall be determined based on the terms of the applicable insurance policy.)

Deductibles(Contributed by Customer)


Vehicle Insurance

Up to the current vehicle cost per accident

Deductibles(Contributed by Customer)

50,000 yen
(100,000 yen for vehicles such as microbuses)

Major Cases Not Covered

  • 1When the prescribed procedures are followed in an accident e.g.reporting to the police, contacting the sales office, etc.
  • 2Acciedents due to the faulf of the other party
  • 3When there is a breache of the lease agreement
  • ·Accidents caused by a driver that is not listed in the submission when entering into the lease agreement
  • ·Accedents during unauthorized extension
  • ·Accidents caused by driving without a license, drink-driving,driving while under the influence of drugs
  • ·Unauthorized private settlement etc.
  • 4When disclaimers of the insurance agreement are applicable
  • ·Damage to property owned, used or managed by you
  • ·Tire cost, wheel cost, repair and replacement cost, and vehicle transfer cost when the tires and wheels are damaged (puncture, burst, cracks, etc.)
  • ·Damage or loss of wheel caps
  • ·Damage or loss of the key
  • ·Damages caused by earthquakes or volcanic eruptions, or tsunamis caused by these
  • ·Other intentional damages etc.
  • 5When errors are made in the use and management of the car
  • ·Reckless driving (intentional accidents etc.)
  • ·Damage or loss of accessories
  • ·When there are stains and odors that cannot be removed by normal cleaning and servicing(including smoking in a non-smoking car)
  • ·Damages caused by refueling with the wrong type of fuel
  • ·When the car is parked without locking the doors or with the key left in the door, resulting in the car being stolen
  • ·Damages caused by wrong mounting and attachment of the tire chains, carrier etc.
  • ·Damages caused by driving the car in places where it is likely to get damaged such as dry river beds, forests, etc.

*Eki Rent-A-Car may rent out vehicles from affiliated car rental companies. In such cases, the rental agreement shall be concluded between the customer and the affiliated car rental company providing the vehicle. The content of the insurance/compensation policy shall of the affiliated car rental company will take effect.

Indemnity Against Liability

By enrolling in this system, customers will be exempted from the payment of the above-stated copayment amounts (amount compensated by customer). Please apply when making a reservation or at the time of pick up.
1,100 yen (tax included) per 24 hours

Non-Operation Charge (NOC)

If a vehicle requires repairing or cleaning due to a traffic accident, theft, malfunction, defacement, foul smell or the like, the customer may be charged an NOC (tax-exempt) as part of the compensation for loss of use during the repair or cleaning of the vehicle.

*Enrollment in the Indemnity Against Liability does not exempt a customer from NOC.

Customer drove vehicle to return location
(vehicle condition allows for driving)

20,000 yen

Vehicle condition does not allow for driving,
thus vehicle not returned to return location

50,000 yen


By enrolling in this system, customers will be exempted from the payment of "Non-Operation Charge(NOC)". Please apply when making a reservation or at the time of pick up.
550 yen (tax included) per 24 hours

*The participation to "Indemnith Against Liability" system is necessary to use this system.

*You may not accept/decline after the completion of pick-up procedures.